Privacy policy

Doctor Prakasam Homoeopathic Pharmaceuticals Pvt Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase.

By using this website, you agree to the terms outlined below.

1. Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly

When you:

Place an order
Register on our website
Subscribe to newsletters
Contact customer support
Fill forms related to purchases

We may collect:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Order Details
Payment Information (processed securely through third-party gateways)

B. Automatically Collected Information

When you browse the website, we may collect:

IP address
Device type
Browser type
Pages visited
Time spent on the website
Cookie data
Location based on IP (approximate)

C. Payment Information

We do not store or handle your credit/debit card details.
All financial transactions are processed securely by our payment partners (like Razorpay, Shopify Payments, etc.).

2. How We Use Your Information

We use your information for:

Processing and fulfilling orders
Communicating order updates
Providing customer support
Improving website functionality
Sending promotional emails (only if subscribed)
Verifying identity where required
Detecting fraud or unauthorized activities

3. Cookies and Tracking Technologies

Our website uses cookies to provide a smooth browsing experience.

Cookies help in:

Remembering your preferences
Saving your cart
Improving website performance
Personalized recommendations
Analytics and website traffic insights

You may disable cookies in your browser settings, but some website features may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We only share information with:

A. Delivery / Logistics Partners

To deliver your order to your address.

B. Payment Gateways

To securely process payments.

C. Customer Support Tools

For assisting with queries or tracking.

D. Legal Authorities

When required by law, court order, or to prevent fraud or misuse.

All partners are required to protect your data as per applicable laws.

5. Data Security

We use industry-standard security measures to protect your data, including:

Encrypted payment processing
Secure servers
Restricted access to personal data
Regular website security audits

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (except when legally required to retain)
Opt out of marketing communications
Withdraw consent at any time

You can contact us at dphpchelannur@gmail.com to exercise these rights.

7. Data Retention

We retain your information only as long as necessary for:

Processing orders
Legal compliance
Resolving disputes
Record-keeping

Once no longer needed, your information is securely deleted.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
We encourage you to read their policies before interacting with them.

9. Children's Privacy

We do not knowingly collect data from children under 18.
If such data is found, it will be deleted immediately upon notice.

10. Policy Updates

We may update this Privacy Policy at any time to reflect:

Legal changes
Business updates
Website improvements

The updated version will always be available on this page.

11. Contact Information

If you have any questions regarding this Privacy Policy, you may contact us at:

Doctor Prakasam Homoeopathic Pharmaceuticals Pvt. Ltd.
6/685, Kozhikode Kerala, India – 673616
📞 9778662929
📧 dphpchelannur@gmail.com