Refund policy

At Doctor Prakasam Homoeopathic Pharmaceuticals Pvt Ltd, we take great care to ensure that every product is packed and dispatched in perfect condition. Our products fall under wellness, personal-care, and consumable categories, where strict hygiene and safety standards apply.
Therefore, we follow a strict No Cancellation and No Return policy to maintain product integrity for all customers.

1. No Cancellation Policy

  • Orders cannot be cancelled once they are successfully placed.

  • Since orders enter automatic processing immediately, we are unable to modify, hold, or cancel any order.

2. No Return Policy

For hygiene, safety, and regulatory reasons, we do not accept returns for any of the following reasons:

  • Change of mind

  • Incorrect product ordered

  • Product no longer needed

  • Personal dislike of smell/texture/results

  • Delay caused by courier partners

Once delivered, all sales are considered final.

3. Replacement Policy (Damage/Breakage Only)

We offer replacements only if the product is received in a physically damaged or broken condition.

To qualify for a replacement:

You must provide:

  1. A mandatory unboxing video starting from the sealed parcel being opened.

  2. Clear photos of:

    • The damaged item

    • The outer packaging

    • The shipping label (with tracking number visible)

  3. All evidence must be sent to dphpchelannur@gmail.com within 24 hours of delivery.

Replacement Eligibility Conditions:

  • Damage must be visible in the video at the time of opening.

  • Products must be unused and in original packaging.

  • Claims made after 24 hours will not be eligible.

  • The unboxing video must be continuous (no cuts, no edits).

After the claim is verified by our team, we will dispatch a replacement at no additional cost.

4. No Refund Policy

We do not issue refunds under any circumstances, including:

  • Courier delays

  • Wrong item ordered by customer

  • Customer changed mind

  • Customer dissatisfaction after use

  • Customer did not record unboxing video

Only replacement for physical damage is provided, not refunds.

5. Incorrect or Missing Items

In case the parcel contains:

  • A wrong product

  • A missing product

You must notify us within 24 hours with:

  • Unboxing video

  • Order ID

  • Photos of all items received

We will verify and send a replacement if applicable.

6. Non-Replaceable Situations

A replacement will not be issued if:

  • Unboxing video is not provided

  • Damage is reported after 24 hours

  • Product shows signs of use

  • Packaging is discarded before proof is recorded

  • Customer provides incomplete evidence

  • Customer wants return/refund for personal reasons

7. How to Report an Issue

Email us at dphpchelannur@gmail.com with:

  • Order ID

  • Full name

  • Contact number

  • Detailed issue description

  • Unboxing video + photos

Our support team will respond within 1–2 business days.

8. Contact Details

Doctor Prakasam Homoeopathic Pharmaceuticals Pvt. Ltd.
6/685, Kozhikode Kerala, India – 673616
📞 9778662929
📧 dphpchelannur@gmail.com