Terms of service

Welcome to Doctor Prakasam Homoeopathic Pharmaceuticals Pvt Ltd (“Company”, “we”, “our”, “us”).
By accessing or using our website and purchasing products from us, you (“Customer”, “User”, “You”) agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. Acceptance of Terms

By visiting our website, placing an order, or using any of our services, you agree to comply with:

  • These Terms of Service

  • Our Privacy Policy

  • Our Shipping Policy

  • Our Return & Refund Policy

If you do not agree to these terms, please discontinue use of the website.

2. Eligibility

By using this website, you confirm:

  • You are at least 18 years old, or

  • Using the website under the supervision of a parent/guardian.

If you are not legally eligible, you must not use or make purchases from this website.

3. Product Information & Usage Disclaimer

We strive to display accurate product information. However:

  • Actual product colors/packaging may vary slightly from images

  • Descriptions and content on the site are for informational purposes only

  • Our products should be used as directed on labels

  • Consult a qualified healthcare professional before using any wellness or homoeopathic product

  • Self-medication is not recommended

We are not liable for any misuse of products or failure to follow instructions.

4. Order Acceptance & Cancellation

  • When you place an order, you are making an offer to purchase.

  • We reserve the right to accept or reject an order for any reason.

  • Once placed, orders cannot be cancelled as per our No Cancellation Policy.

  • In case of pricing errors or stock issues, we may cancel the order and refund (if applicable).

5. Pricing & Payments

  • All prices are listed in INR (Indian Rupees).

  • Prices may be updated without notice.

  • Payments must be made through approved secure payment gateways.

  • We do not store your card or payment details.

6. Shipping & Delivery

By placing an order, you acknowledge:

  • Delivery timelines are estimates and may vary

  • Shipping delays caused by courier partners are outside our control

  • Correct address and contact details must be provided

  • Once dispatched, address changes are not possible

Refer to our detailed Shipping Policy.

7. Returns, Refunds & Replacements

You agree to our strict No Return & No Cancellation Policy.

We offer:

  • Replacement only in case of damaged or broken products at the time of delivery

  • Customers must provide a mandatory unboxing video and submit a claim within 24 hours

No refunds will be issued under any circumstances.
Refer to our Return & Refund Policy for detailed terms.

8. Intellectual Property Rights

All content on the website including:

  • Text

  • Images

  • Logos

  • Product designs

  • Graphics

  • Website layout

  • Brand name

Is the exclusive property of Doctor Prakasam Homoeopathic Pharmaceuticals Pvt Ltd and protected by Indian copyright and trademark laws.

You may not copy, reproduce, modify, or distribute any content without written permission.

9. Prohibited Activities

Users are strictly prohibited from:

  • Violating any laws

  • Submitting false information

  • Using bots, scrapers, or automated tools

  • Attempting to breach website security

  • Uploading harmful files (viruses, malware, etc.)

  • Interfering with the website’s performance

Violation may lead to termination of access and legal action.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not responsible for any indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free operation of the website

  • We are not liable for courier delays, product misuse, allergic reactions, or inaccurate address details

  • Customers assume all risks related to the purchase and use of products

Your sole remedy for dissatisfaction is to stop using the website.

11. Indemnification

You agree to indemnify and hold harmless Doctor Prakasam Homoeopathic Pharmaceuticals Pvt Ltd, its directors, employees, and agents from any claims, damages, liabilities, or expenses arising from:

  • Your misuse of the website

  • Violation of Terms

  • Incorrect information provided by you

  • Breach of any law

12. Third-Party Tools & Links

Our website may use third-party tools such as payment gateways, analytics, or logistics providers.

We are not responsible for any issues arising from third-party services, including:

  • Data handling

  • Website downtime

  • Errors in service

Links to external sites do not imply endorsement.

13. Modifications to Terms

We may update or modify these Terms at any time.
Changes will be posted on this page with an updated date.
Continued use of the website implies acceptance of updated terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes will be resolved under the jurisdiction of courts in Kerala, India.

15. Contact Information

For any questions about these Terms:

Doctor Prakasam Homoeopathic Pharmaceuticals Pvt. Ltd.
6/685, Kozhikode Kerala, India – 673616
📞 9778662929
📧 dphpchelannur@gmail.com