Shipping policy

At Doctor Prakasam Homoeopathic Pharmaceuticals Pvt Ltd, we aim to deliver your orders safely and on time across India. Please read our Shipping Policy carefully for complete clarity on how and when your order will arrive.

1. Shipping Locations

We currently ship to all serviceable PIN codes across India through trusted courier partners integrated with Shiprocket.

2. Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Saturday).

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • After processing, the shipment is handed over to the assigned courier partner.

Processing time does not include weekends, holidays, or courier transit time.

3. Estimated Delivery Time

Delivery timelines depend on your location and the courier partner's service availability.

Typical delivery estimates:

  • Within Kerala: 2–4 business days

  • South India: 3–5 business days

  • Rest of India: 5–7 business days

  • Remote / rural locations: 7–10 business days

Your exact estimated delivery date is automatically calculated by Shiprocket based on the entered PIN code at checkout.

Note: These are estimated timelines. Actual delivery time may vary due to courier delays, weather, operational issues, strikes, or festive season load.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before completing the order.

  • Some orders may qualify for free shipping during promotions or offers.

5. Order Tracking

Once your order is shipped:

  • You will receive an SMS and/or email with your tracking ID and courier details.

  • You can track your package in real time through the Shiprocket tracking portal.

If you do not receive tracking details within 48 hours, please email us at:
📧 dphpchelannur@gmail.com

6. Delayed or Failed Delivery

Delivery may be delayed due to unforeseen circumstances such as:

  • Courier delays

  • Weather conditions

  • Festivals or public holidays

  • Remote location

  • Incorrect address or unreachable phone number

If the courier marks the order as undeliverable or RTO (Return to Origin) due to customer unavailability or incorrect information, reshipment charges may apply.

7. Damaged or Tampered Package

If your package appears tampered, damaged, or broken at the time of delivery:

  1. Do not accept the parcel, OR

  2. Record a clear unboxing video and photos immediately.

Send the video and photos within 24 hours to:
📧 dphpchelannur@gmail.com

As per our Return Policy, replacement is provided only for breakage/damage, not for returns or refunds.

8. Incorrect or Incomplete Address

We are not responsible for delivery issues arising from:

  • Incorrect shipping address

  • Missing landmarks

  • Wrong phone numbers

  • Customer unavailability

If the order returns to us due to such reasons, reshipping charges must be paid by the customer.

9. Change of Delivery Address

Requests to change the delivery address must be made before the order is shipped.
Once dispatched, address changes cannot be made.

10. International Shipping

Currently, we do not offer international shipping.
We ship only within India.

11. Contact for Shipping Support

For any shipping-related queries:

Doctor Prakasam Homoeopathic Pharmaceuticals Pvt. Ltd.
6/685, Kozhikode Kerala, India – 673616
📧 dphpchelannur@gmail.com
📞 9778662929